You can complain by talking to a member of staff at your service, or by writing.  Written complaints can be handed or sent to the General Manager or any other staff member, or emailed to: Alternatives will treat the complaint seriously however it is received.

Verbal Complaint – We will try to resolve verbal complaints in the next working day and the General Manager will respond to you within 3 working days.  If the complaint is not resolved, it will treated like a written complaint and go to investigation.

Written Complaint – A written complaint will go straight to investigation.  The Investigating Officer(usually the General Manager) will contact you within 2 working days to arrange a meeting to discuss the complaint, at a time and place that suit you.  The investigation will be concluded and you will get a written response with the decision with 20 working days.

If you would like further information please pick up our Complaints Leaflet in any of our office bases.


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