You can complain by talking to a member of staff at your service, or by writing. Written complaints can be handed or sent to the General Manager or any other staff member, or emailed to: Donnie@alternativeswd.org Alternatives will treat the complaint seriously however it is received.
Verbal Complaint – We will try to resolve verbal complaints in the next working day and the General Manager will respond to you within 3 working days. If the complaint is not resolved, it will treated like a written complaint and go to investigation.
Written Complaint – A written complaint will go straight to investigation. The Investigating Officer(usually the General Manager) will contact you within 2 working days to arrange a meeting to discuss the complaint, at a time and place that suit you. The investigation will be concluded and you will get a written response with the decision with 20 working days.
If you would like further information please pick up our Complaints Leaflet in any of our office bases.