Welcome to Alternatives
Alternatives, incorporates a Community Recovery Programme and offers Specialist Residential Rehabilitation, aiming to support individuals with problematic drug and alcohol use.
Our Mission Statement
Alternatives, as a community recovery programme, aims to support individuals based on their needs incorporating life changing experiences and set them on their ownpath towards a fulfilling lifestyle.
The Alternatives Philosophy
Our philosophy is our belief in recovery. Recovery is a journey of self truth in which an individual is on an ever changing learning curve of personal discovery and development.
Alternatives is a self-sustainable community project, which is a place of respect, safety, recovery and hope for those with addiction-related challenges. We are listening, to service users, to policymakers and to the community.
We shape solutions that work for individuals, so they can make informed choices on their journey from personal chaos towards wholeness and citizenship. We advocate and help access advocacy for those who have difficulty expressing their own views and issues.
In all our work, we will enshrine the following core values, to ensure our integrity:
- treating all with dignity and respect;
- trustworthiness, empathy, respect and confidentiality in our pastoral care;
- acting ethically at all times;
- valuing the uniqueness of the individual and being responsive to their particular needs;
- having a willingness to listen and learn; and
- having an innovative and creative organisational mindset in seeking solutions.
Customer Care and Complaints
All our staff aim to provide a good service. But if you have a problem with any part of our service, you can follow our complaints procedure.
Just ask for details or pick up an information sheet in the waiting room. By the same token, maybe you can see ways to improve the service. You’ll find a suggestion box in the waiting room. Or just mention your idea to one of us.
Just Drop In
Alternatives offer a drop in service between 9am -4.45pm Monday to Thursday and 9am- 3.15pm Friday.
You can expect to be seen promptly by a support worker who will make you feel comfortable and at ease, you will be treated with courtesy and respect. After this initial meeting, the support worker will offer you a further appointment, or advise you of a service which better suits your needs.
Any priority or emergency issues can be dealt with at this first meeting if possible. If you choose to return, you will take more time to talk with a support worker: This is what we call an assessment: For you to get to know us and find out what we can offer. For us to get to know you and work out how we might help you.